How Can We Help You?

We accept a variety of payment methods, including credit cards, debit cards, and more. Please choose a convenient payment method to ensure a smooth shopping experience. Your payment information will be securely encrypted to protect your privacy and security. If you have any questions about payment methods, please feel free to contact our Account Specialist Mia@zencarve.art

Since stone carvings and brick carvings are relatively heavy, we will choose reliable transportation services for your area to ensure that your order is delivered in time. The shipping time is generally 7~15 days, but the time is different in different areas. Some areas may exceed 15 days. Please be patient. We will notify you by email as soon as possible after delivery and inform you of the estimated arrival time. Please check for details. Our Shipping Policy for details on shipping options, fees and delivery times. Our goal is to make your shopping experience as easy and enjoyable as possible, please feel free to contact us with any questions Mia@zencarve.art

We understand that choices may change for various reasons. You can return the goods at any time before shipment, but if the carving work is completed and shipped, we generally do not accept returns.
But if the item is damaged during transportation, you can apply for a refund within 30 days. Handmade products are not easy to make, and we hope you can understand our return policy to ensure that you have enough flexibility after shopping. Our customer service team is always ready to provide support and ensure a smooth return process for you. If you have any questions, please contact mia@zencarve.art

We take an extremely high level of responsibility for the quality and safety of our products. Our products include stone carvings and brick carvings. Some of our products are fully handmade and some are semi-handmade. The products use cold pottery technology, and the surface is enamel treated after engraving to ensure that every product you purchase meets the highest standards. If you have any quality or safety concerns, please feel free to contact our team at Mia@zencarve.art

Before delivery, the surface of our products is treated with enamel to increase the wear resistance of the product. You can safely place it outdoors or in a water environment. But please be careful to avoid bumping or knocking it with hard objects. To ensure your products stay in top condition, check out our product care recommendations. Learn about cleaning, care and storage tips to make your shopping investment last longer. If you have any questions about product care, please feel free to contact our customer service at mia@zencarve.art